Return Policy
Translate this page into Spanish
Return Policy:
E-mail for return instructions and Return Merchandise Authorization number.
Refunds on DEFECTIVE cds ONLY.
No refund or exchange after 10 days.
No refund without original invoice, and RMA number.
Refund on money order purchases will be issued by check.
Credit cards will only be credited to the same card number.
All sales are final after 10 days.
All unsealed CD's are inspected before shipping - all others are factory sealed.
We DO NOT give refunds for CD's you don't like !
If you wish to return a defected item, please contact us within 10 days for a return merchandise authorization (RMA)number. Returned merchandise that is not clearly marked with the (RMA)number, will NOT be accepted, and will be returned at the senders expense.
To request a authorization to return an item, simply contact us within 10 days of receipt at e-mail: Dead Dog Records to be issued a RMA number.
If you receive a defective item, we will send you a replacement OR issue you a full refund after you have returned the defective product. ( This dose NOT cover damage by the U.S. Post Office ) You will not be charged any additional shipping charges or handling fees for replacement shipments.
 NOTE !
There will be a 20% restocking fee on unwanted retuned cd's ordered. Please check your order before checking out of the shopping cart. This also applies for multiple orders for the same item. We apologize, but return shipping costs are not refundable, unless the item is defected. ALL sealed CDs MUST be returned SEALED.
We DO NOT give refunds for CD's you don't like !
Please ship your returned merchandise to the following address:
Dead Dog Records
(RMA Number)
P.O. Box 243
Atwood, Calif. 92811
NOTE : Please add insurance for your protection.
To return a CD, for any reason, you must e-mail us to obtain a return authorization number. Any packages arriving without a return authorization number will be refused and returned to sender.
NOTE: In the many years we have sold CDs, we have encountered very, very few that were defective and had to be returned, more often than not, we have found, that when we played the returned CD, it was fine and not defective. Some CD players, especially the older ones, car players and some lower priced players have difficulty with some CDs. If you encounter a problem, please try playing your CD in another player or players, if the problem does not persist, then the problem is not with the CD, but rather, the player. Use a " CD DISC CLEANER " to clean the lens of the CD player to prevent this kind of problem.
Damaged jewel cases may not be returned or exchanged.
DISCLAIMER
Information concerning the CDs we sell, is true and correct to the best of our knowledge, however, we will not be responsible for typographical errors or errors due to inaccurate information listed that was provided to us by the record labels, vendors or mistakes on packaging that provides some of the information we place in our ads.
We make no warranty or guarantee, expressed or implied as to the overall quality of the CDs we sell, including "sound quality". Because of the many varied origins and individual standards of quality, which range from very poor to excellent, not to mention the subjective nature of "sound quality", we will not be responsible of the overall quality of the CD, unless determined to be damaged or defective by the manufacturer.
IF YOU DO NOT LIKE, OR HAVE ANY PROBLEMS WITH ANY OF THE ABOVE TERMS AND CONDITIONS PLEASE DO NOT ORDER. THIS WAY WE WILL BOTH BE HAPPIER FOR IT !
 Print This Page
|
